Shipping

SHIPPING POLICIES:

How much is shipping?

We offer flat rate shipping through the United States Postal Service at a rate of $9, no matter the size of your order. Some locations require a PO Box, so it is your responsibility to provide the correct USPS mailing address at the time you place your order. Alternatively we can ship your order via FedEx for a flat rate of $25.

Will I get an email to confirm my order?

Yes you will, and again when we ship your package(s) along with your tracking number. Please make sure to check your spam filters to receive all emails.

When will my order be shipped?

Most orders are shipped within 7 days after being placed. Holidays, special events and other reasons may delay shipment processing time further to 2-3+. This does not include the time it takes for the carrier to deliver.

Whenever possible, please place your order at least 2-3 weeks before your desired arrival date for gifts, holidays or other occasions. We will likely get it there sooner, but kindly plan ahead – especially if it’s a peak shipping time.

Once your order has been shipped, you will receive an email with the tracking information to the email address provided when placing your order.

Do you ship internationally?

No, at this time we cannot process international shipments. Exceptions may be made, of which additional shipping costs are at the buyer’s expense.

I am in Taos, can I pick up my order without paying for shipping?

Yes! Simply place your order either through the website or call it in to 575-776-7007. Enter a local Taos address and you will be able to select the local pickup option at checkout. We will call or text you to the number provided with your order to arrange a pickup time.

DELIVERY AND RISK

Orders will be sent via USPS to the delivery address that you have provided when placing your order. We cannot be held responsible if that delivery address is incorrect or incomplete so please make sure you provide a good shipping address. Please see below, should you experience any issues in receiving your ordered items.

If your package is returned to sender, we will make every reasonable attempt to contact you to ensure the items you ordered are received. Contact may include text, email or phone calls. If we cannot reach you after attempting to contact you, we will refund the value of the order, but cannot refund your shipping charge.

If your shipment tracking indicates that the USPS is experiencing delays during transit, kindly have patience – we want you to get your package as fast as possible. Especially during peak seasons, your shipment may have simply been delayed and the original package will likely will still arrive to you. We cannot provide refunds on delayed packages or reship the order, unless the carrier can confirm that the package was definitely lost while in transit, although very unlikely.

If the contents of your package were damaged during shipping, please contact us within 48 hours of delivery. To claim damage on your package you MUST provide us with photo documentation. Damaged items will be replaced and resent at no additional cost to you.

If your shipment’s tracking indicates that your package has been delivered, but you are unable to locate it, it is your responsibility to contact your local postmaster to resolve the issue. Bison Star Naturals is not held responsible for missing packages once the USPS has marked your package delivered. Items marked as delivered by the USPS are considered to be in your possession and cannot be refunded. In this situation we encourage you to ask your mail carrier, neighbors and family members and/or file a police report to report possible theft. We apologize that Bison Star Naturals cannot provide refunds or replacement shipments under this circumstance, unless a police report is provided.