Shipping

SHIPPING POLICIES:

How much is shipping?

We offer flat rate shipping through the United States Postal Service at a rate of $9, no matter the size of your order. Some locations require a PO Box, so it is your responsibility to provide the correct USPS mailing address at the time you place your order.

When will my order be shipped?

Most orders are shipped within 24 hours. We ship Monday-Friday. Orders placed on Fridays may not be shipped until the following Monday. Holidays and special events may delay shipment processing time. Once your order has been shipped, you will receive an email with the tracking information and estimated delivery date to the email address provided when placing your order.

I live in Taos, how do I get FREE delivery?

In our efforts to help get Taos locals our products during the COVID-19 pandemic, we are now offering free delivery for Taos residents within 1.5 miles of Taos Plaza.

How to do it?

  • 1. Place your order as your normally would through our website (you can also call in an order).
  • 2. Select your shipping option (select Taos Delivery if you qualify). Please leave any important information in your order notes.
  • 3. We will process your order and email/call you with an estimated delivery time.
  • 4. Your order will be placed at your front door during your delivery window. We will take a photo confirming delivery and we cannot be held responsible for any loss or theft once the order has been delivered. You will receive a confirmation email indicating your order has been delivered.
  • Important things to consider: Please respect social distancing; we cannot accept payment in person, all orders must be paid for via the website or phone before delivery. We will only deliver in a safe environment where social distancing is respected. Loose or aggressive dogs will not allow us to deliver. If you are located further than our delivery range we can meet you at selected approved locations such as Cids. We have the right to end this service at any time. Please respect that this option is for Taos residents only and all orders being shipped will be charged the flat rate of $9. Thank you Taos!

Do you ship internationally?

No, at this time we cannot process international shipments. Exceptions may be made, of which additional shipping costs are at the buyer’s expense.

Delivery and Risk

Orders will be sent to the delivery address that you have provided when placing your order. We cannot be held responsible if that delivery address is incorrect or incomplete. If your shipment tracking indicates that your package has been delivered, but you are unable to locate it, it is your responsibility to contact your local postmaster to resolve the issue. Bison Star is not held responsible for lost packages once transferred to our local, trusted mail carrier.