How much is shipping?
We offer flat rate shipping through the United States Postal Service at a rate of $9, no matter the size of your order. Some locations require a PO Box, so it is your responsibility to provide the correct USPS mailing address at the time you place your order.
Will I get an email to confirm my order?
Yes you will, and again when we ship with your tracking number. Please make sure your filter doesn’t think emails coming from our server are spam.
When will my order be shipped?
Most orders are shipped within 7 days after being placed. Holidays, special events and other reasons may delay shipment processing time further.
Please place your order at least 2-3 weeks before your desired arrival date for gifts, holidays or other occasions. We will likely get it there sooner, but kindly plan ahead – especially if it’s a peak shipping time.
Once your order has been shipped, you will receive an email with the tracking information to the email address provided when placing your order.
Do you ship internationally?
No, at this time we cannot process international shipments. Exceptions may be made, of which additional shipping costs are at the buyer’s expense.
I am in Taos, can I pick up my order without paying for shipping?
Yes! Simply place your order either through the website or call it in to 575-776-7007. Enter a local Taos address and you will be able to select the local pickup option at checkout. We will call or text you to the number provided with your order to arrange a pickup time.
DELIVERY AND RISK
Orders will be sent via USPS to the delivery address that you have provided when placing your order. We cannot be held responsible if that delivery address is incorrect or incomplete so please make sure you provide a good shipping address. Please see below, should you experience any issues in receiving your ordered items.
If your shipment tracking indicates that the USPS is experiencing delays during transit, please contact us – we will be happy to work with you and the USPS to get you your items. This is rare, but unfortunately it can happen due to natural disaster, a pandemic, or other unforeseen circumstances. We will begin our efforts to locate your delayed package. This includes filing a missing package report and phone calls to your local postmaster. Your shipment may have simply been delayed and likely will still arrive to you. Kindly have patience with this process – you will likely experience delays in getting your items, but rest assured that we will monitor this issue daily until your items are delivered to you. We cannot provide refunds on delayed packages, but we will reship your items for you should the USPS confirm that the package was definetly lost while in transit, although very unlikly.
If you the contents of your package were damaged during shipment, please contact us immediately or within 24 hours of delivery. Again, this is very rare as the majority of our items are not fragile. To claim damage on your package you MUST provide us with photo documentation to be provided to the USPS, so we can submit a claim. We will work with you and the USPS to replace damaged items. This may take additional & unexpected time and we appreciate your patience. We cannot give refunds for items damaged in shipping, but will reship your item, after you provide us with the required photo documentation.
If your shipment tracking indicates that your package has been delivered, but you are unable to locate it, it is your responsibility to contact your local postmaster to resolve the issue. Bison Star is not held responsible for missing packages once the USPS has marked your package delivered. Items marked as delivered by the USPS are considered to be in your possession and cannot be refunded and there is very little we can do to help in this situation. If you cannot locate your delivered package, please ask your mail carrier, neighbors and family members and/or file a police report to report possible theft. We apologize that Bison Star cannot provide refunds or replacement shipments under this circumstance.