How much is shipping?
Nobody likes hidden fees so we no longer are adding shipping on at checkout. Here’s our current pricing:
Standard USPS Domestic (USA) Shipping is FREE on all orders.
RUSH USPS shipping is a flat rate of $10.
FedEx Ground is a flat rate of $25.
All Canada shipments are a flat rate of $18 USD via USPS. (NOTE: There may be additional customs/duties and & taxes fees) that the receiver will be responsible for.)
In a hurry? You can RUSH your order and/or opt for FedEx ground shipping.
Will I get an email to confirm my order?
Yes you will, and again when we ship your package(s) along with your tracking number. If you did not get the email, please make sure to check your spam and junk filters and add our domain to your safe list.
When will my order be shipped?
Standard USPS free shipping orders are generally shipped (handed off to carrier) within 7 days after being placed. Holidays, special events, inclement weather and other reasons may delay our in-house shipment processing time.
RUSH USPS and FedEx Ground shipments are generally shipped generally shipped (handed off to carrier) within 2-3 days after being placed. This may vary and is not guaranteed.
These estimates only account for fulfillment times, not transit time. Once packages are in procession of your chosen shipper, you can use the tracking number provided by email to monitor delivery.
Whenever possible, please order in advance for on-time delivery of holidays or other occasions.
Do you ship internationally?
Yes, we are now shipping to Canada. Please note, you may have additional customs/duty and taxes fees that Bison Star Naturals is not responsible for.
I am in Taos, can I pick up my order without paying for shipping?
Local pickup is no longer a feature on our website. Please visit our retailers page to learn where you can pickup something in town. Keep in mind that product availability varies by location.
DELIVERY AND RISK
Orders will be sent to the shipping/delivery address that you have provided when placing your order. It is your responsibility to provide the correct address when you place your order. If you have a mistake in your shipping address you must notify us immediately so we can fix it before shipment.
Some common (still rare) delivery issues may include:
If your package is returned to sender, we will make every reasonable attempt to contact you to see if you would like to reship for an additional fee. If we cannot contact you or you decide you no longer want the order, you can request a refund for your order value minus a 25% restocking fee that Bison Star will charge for shipping and handling.
If your shipment tracking indicates that the USPS is experiencing delays during transit, kindly have patience – we want you to get your package as fast as possible. Especially during peak seasons, transit times can be very slow, so please take this into consideration when ordering during peak seaons. Delayed orders are not eligible to be reshipped.
If the contents of your package were damaged during shipping, please contact us within 48 hours of delivery. To claim damage on your package you MUST provide us with photo documentation. Damaged items will be replaced and resent at no additional cost to you.
If your shipment’s tracking indicates that your package has been delivered, but you are unable to locate it, it is your responsibility to contact your local postmaster to resolve the issue. Bison Star Naturals is not held responsible for missing packages once the shipper has marked your package delivered. Items marked as delivered by the shipper are considered to be in your possession and cannot be refunded. Bison Star Naturals cannot provide refunds or replacement shipments under this circumstance, unless a police report is provided .